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FAQ

FREQUENTLY ASKED QUESTIONS

IS MY INFORMATION SAFE?

Our services are safe, secure and confidential.  Client information is safeguarded and protected.  We are bonded and insured.

HOW DO YOU KNOW WHAT YOUR CLIENTS WANT?

Our detailed client intake process is designed to learn about the residents of the households we serve and to assure that we are exceeding their expectations during our visits based on their needs and lifestyle.

ARE ALL OF YOUR SERVICES LISTED ON THE WEBSITE?

No.  If you need a service that is not listed please contact us.

CAN WE SET UP MONTHLY OR WEEKLY SERVICE SCHEDULES?

Sure!  We will be happy to discuss options that best suit your needs.

WHAT IF I NEED SERVICES FOR TASKS SUCH AS PLUMBING OR A WINDOW WASHER?

These are services are performed by our service providers such as landscaping, boat detailing, housekeepers etc.  We will coordinate these services with our hand selected providers. We serve as the liason with all service providers.

DO YOU HAVE GIFT CERTIFICATES?

Yes!  We call them "The Gift of Time".  They make fabulous gifts for holidays, new moms, birthdays, the elderly or just for that person who needs a break.  Simply go to the home page and click on the "gift certificate" tab at the top of the screen.  If you would rather not order online just give us a call and we can take care of it over the phone!

 DO I NEED TO SCHEDULE IN ADVANCE?

24-48 hour notice is preferred to guarantee completion of service.

 

PRIVACY POLICY:

This privacy policy discloses the privacy practices for www.hsbconciergeservices.com. This privacy policy applies solely to information collected by this web site. 

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

TERMS AND CONDITIONS: 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern HSB Concierge Service's relationship with you in relation to this website.

 

 

 


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